Return & Refund Policy

Stardust Creations

At Stardust Creations, we want you to love your order. As many of our products are handmade and personalised, please read our Return & Refund Policy carefully before placing your order.

Change of Mind

Because many of our products are handmade, personalised or made to order, we do not generally accept returns or provide refunds for change-of-mind purchases.

This includes choosing the wrong colour, size, design or personalisation, or simply deciding that you no longer want the item.

Please check your order details carefully before submitting your order.

Personalised & Custom-Made Items

Personalised and custom-made products are created specifically for you and cannot generally be returned or exchanged due to change of mind.

Please ensure all names, spelling, colours, designs and other personalisation details are correct before placing your order.

If we make an error with your personalisation, please contact us so we can work with you to resolve the issue.

Damaged or Faulty Items

If your item arrives damaged, defective or faulty, please contact Stardust Creations as soon as possible and provide:

• Your order number or proof of purchase
• A description of the issue
• Clear photographs or video showing the damage or fault

We will assess the issue and, where required under the Australian Consumer Law, provide an appropriate remedy such as a repair, replacement or refund.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will work with you to arrange the appropriate solution, which may include a replacement or refund.

Returns

If a return is approved, we will provide you with instructions on how to return the item.

Items should be returned in suitable condition and with proof of purchase where applicable.

Stardust Creations reserves the right to assess returned items before determining the appropriate remedy, where permitted by law.

Refunds

Approved refunds will generally be processed using the original payment method.

Refund processing times may vary depending on your payment provider or bank.

We will not provide a refund, replacement or exchange where the issue has resulted from misuse, accidental damage or failure to follow the product's care instructions, except where otherwise required by Australian Consumer Law.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Where a product has a major failure, you may be entitled to choose a refund or replacement. For minor problems, we may be required to repair or replace the product within a reasonable time.

Contact Us

If you have an issue with your order, please contact Stardust Creations with your order details and we will do our best to resolve the matter fairly and promptly.

Stardust Creations
Handmade with love ✨